Terms and conditions of deal

In these terms, “we”, “us” and “our” mean Be Braver Ltd. “You” and “your” mean the customer named on the order. “Website” means the website we build for you under your chosen package. “Package” means the Starter, Professional or Growth package set out in the Schedule.

These terms apply to every website package order. By placing an order you accept them. Where you are a consumer (buying outside your trade or business), your statutory rights are not affected by anything in these terms.

1.1. Each Package includes the design and build of a static website, hosting, domain registration, email accounts, standard legal pages and cookieless analytics, as set out in the Schedule.

1.2. The legal pages (privacy notice, cookie notice and website terms) and the analytics setup are included in every Package and do not count towards your page allowance.

1.3. The Website is built as a static site. It does not include a content management system (CMS) unless you purchase the self-editing add-on (see clause 8).

1.4. Anything not listed in the Schedule for your Package is an optional extra and is charged separately.

2.1. You provide all text, images and other content for your Website. You confirm that you own or are licensed to use that content and that it is lawful, accurate and not infringing of anyone else’s rights.

2.2. We lay out and optimise your content for presentation and search visibility. We do not write, copy-edit or proofread your content. Standard legal pages are provided as templates suitable for a typical business website and are not legal advice.

2.3. You agree to respond to reasonable requests for information or approval so that we can build and deliver your Website without undue delay.

3.1. We begin work once your order is confirmed and the first payment is received.

3.2. We will build your Website using the content and instructions you provide. We aim to complete a build within a reasonable period of receiving everything we need from you; timescales are estimates, not guarantees.

3.3. Once the build is approved and published, further changes are chargeable as set out in the Schedule (page edits, blog posts, or the self-editing add-on).

4.1. The price of your Package is the amount shown at the time of your order. Prices include VAT unless stated otherwise.

4.2. You may pay either in a single payment up front, or in 12 equal monthly instalments as shown in the Schedule.

4.3. Optional extras and ongoing services are invoiced separately and are payable as stated on the invoice.

5.1. If you choose to pay by instalments, each instalment is due on the same date each month.

5.2. If an instalment is not settled by the date the next instalment falls due, we will suspend your Website and email until your account is brought up to date.

5.3. We do not release the finished Website to you until all instalments have been paid in full.

5.4. Suspension does not cancel your obligation to pay the remaining instalments.

6.1. We host your Website and maintain your domain for the life of the Website, up to a maximum of 10 years — the longest a .com or .co.uk domain can be registered for.

6.2. Before the 10 years are up, we will remind you so you can decide what to do next: renew with us, refresh your Website, or take your copy elsewhere. Most websites are refreshed well before 10 years.

6.3. “Lifetime” hosting and domain maintenance are included in the Package price. They do not include redesigns, new pages or content changes, which are charged separately.

7.1. Once your Package is paid in full (immediately, if you pay up front), your Website and domain are yours to keep.

7.2. At any time after full payment, you may request a complete copy of your built Website. We will provide it as a download link. The copy is the published (built) site, which you may host wherever you wish.

7.3. The underlying templates, build tooling and any third-party components remain our property or that of their respective owners. Nothing in these terms transfers ownership of those to you.

7.4. If we ever cease trading, we will provide you with a copy of your built Website and transfer your domain to you.

8.1. Self-editing (CMS) setup enables you to edit your own content and includes one starter training session.

8.2. Content services (“we add and optimise your content”, page edits and blog posts) cover layout and on-page search optimisation only. They do not include copywriting or proofreading.

8.3. Coaching sessions are delivered at the times agreed and are charged per session as set out in the Schedule.

8.4. All optional extras are charged at the rates in the Schedule current at the time you order them.

9.1. Each email account is provided with 1GB of storage. You are responsible for managing your own storage.

9.2. You must not use the email accounts for unlawful purposes or for sending unsolicited bulk email. We may suspend an account that is used in breach of this clause.

10.1. Standard support is available Monday to Friday, 9am to 5pm, excluding public holidays.

10.2. Support covers help with your hosting and email service. Content changes and new work are chargeable as set out in the Schedule.

11.1. Because each Website is built to your requirements, work is treated as bespoke. Where you are a consumer and ask us to begin work within the 14-day cancellation period, you accept that you lose the right to cancel once the work is complete.

11.2. If you cancel after work has begun, we may charge for work already carried out.

11.3. Instalments already paid are not refundable except where required by law.

12.1. We will provide our services with reasonable care and skill.

12.2. We do not guarantee uninterrupted or error-free hosting, search rankings, or any particular business outcome.

12.3. We are not liable for indirect or consequential loss, loss of profit, or loss of data. Our total liability arising out of or in connection with your Package is limited to the amount you have paid us for that Package.

12.4. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.

13.1. Each party will comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

13.2. You are the controller of any personal data collected through your Website. We process personal data only as necessary to provide the services.

13.3. Our analytics are cookieless and do not track visitors using cookies or personal identifiers.

14.1. We may update these terms from time to time. The version in force is the one published or provided to you at the time of your order.

14.2. If any part of these terms is found to be unenforceable, the rest remains in force.

14.3. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.