Computer Help

Providing a helping hand with your desktop, laptop computer or server is something we have effectively done since 1999 and can jump on a call to provide remote assistance quickly.

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Malware and virus removal

Let us fix and protect your website and or computer from malware. We can provide a fixed price quote for any work beforehand. Just call us FREE.

Linux, Windows & Mac supported

We love all and can provide remote support for your computer and server running Linux, Mac OS and Windows. This includes Synology NAS products and specialist software.

Transparency & Security

Our process is designed to put you in control and keep you and your data safe. Our advice and solutions are always impartial.

Save money and get faster service with an account

Pre-pay at lower hourly rates – Convenient monthly, itemized invoices – Service level agreements – Non-disclosure agreements – and more…

How it works

Step 1: Understanding what you need

The initial part of the call will walk you through our process to make sure we use the time effectively and understand what you need to happen.

We will ask questions about your situation, including network and anything that we need to know that is related to providing you with support.

All information is treated in a confidential manner and stored on our systems securely. You can always request a copy and we can remove it after the call if you prefer.

We do not ask for or store passwords during calls. We provide you with a safer way to share this confidential information to assure your security.

Step 2: Giving you options

Everyone's situation is different and we want to make sure you have full control over what we are doing and how much it will cost.

Before we continue the call, we give you an estimate of how long we think we need, anything else you need to provide us with and any options you can select from to resolve the issue(s).

Step 3: Resolving your issue(s)

If you decide you don't want us to continue we can either refund you for the call or put it on your account to continue the work at a later date.

If you decide to take a resolution option, we will carry on for the duration you booked the call initially and book any additional time required.

We may not be able to resolve your issue(s) fully in the initial call depending on the duration you chose. We will prioritize customers who have started support calls with us, so you can be assured that we will continue resolving it quickly.

Step 4: Making sure you are happy

If you decide you don't want us to continue we can either refund you for the call or put it on your account to continue the work at a later date.

If you decide to take a resolution option, we will carry on for the duration you booked the call initially and book any additional time required.

We may not be able to resolve your issue(s) fully in the initial call depending on the duration you chose. We will prioritize customers who have started support calls with us, so you can be assured that we will continue resolving it quickly.

More Remote Support Services

Get prompt help at an affordable cost with our remotely provided support services for your website, email and computers.

Website help

Get help with your website, regardless of which content management system (CMS) or web host your use. We are WordPress specialists and can advise on plugins, themes and server settings.

Email help

Whether you have email with Office 365, Google or somewhere else, we can help you fight spam, malware and set up accounts or migrate them for you.

Managed Services

A lot of the remote support services you pay for when you are not hosting with us are included in our managed services, so you can save yourself even more hassle.

Managed website hosting

Host your website with us and save yourself money and hassle paying somebody to look after it. Prices from just £9.98 for quality, UK based hosting.

Managed email hosting

Stop paying extra to support your email and move to our Office 365 managed service, including help setting up and configuring every account for you.

MOTs

Make sure your computers, email and website  work well for you with our regular fixed-price check up service. Prices from just £49.